How do you handle maintenance requests?

We allow our tenant to make and track all maintenance requests online via their web login or via our mobile app. They may also call in or email their requests. After we receive a repair request, we may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician. We also make sure it is not something the tenant can fix themselves (ex: reset button on the disposal, tripped breaker) before your money is spent on a service call. After determining that it is a legitimate problem, we will send the appropriate service vendor to make the repair. We tell our tenants that we are able to handle most repair requests within 1 to 3 working days, and in fact are usually able to do so. Critical & safety items ie. no hot water or heat, major leaks etc, receive highest priority and are usually attended to the same or next business day.